Built 2 Healthcare SaaS Platforms to replace manual
accreditation workflow from 0→1

Built 2 Healthcare SaaS Platforms to replace manual
accreditation workflow from 0→1

Shipped

B2B SaaS

Design System

Rebranding

Led product design to transform legacy healthcare accreditation workflows into scalable digital systems, spending 12 weeks building 2 SaaS platforms with 300+ screens and a design system from scratch.

Led product design to transform legacy healthcare accreditation workflows into scalable digital systems, spending 12 weeks building 2 SaaS platforms with 300+ screens and a design system from scratch.

My Role

Product Design Lead

Timeline

May 2025 - Aug 2025

Team

1 Design Engineer
1 Project Manager
6 Engineers

Skills

UX/UI Design
Visual Design
Product Strategy

Impact

Won client's trust, speeded up handoff, and shipped 300+ screens

Won client's trust, speeded up handoff, and shipped 300+ screens
🚀
Shipped 2 Products from 0 → 1 in 12 weeks

🏆
Earned trust at the highest stakes

Shipped 1 design system and 2 SaaS products with 300+ screens for a pilot in 12 weeks, working with 1 Project Manager and 7 Engineers.

Shipped 1 design system and 2 SaaS products with 300+ screens for a pilot in 12 weeks, working with 1 Project Manager and 7 Engineers.

💻
Digitized workflow, cut time by 65%

📋
From email threads to 2 systems

Moved applicants off form + email exchanges into tracked workflows, saving 65% of the time on submission and corrections.

Moved applicants off form + email exchanges into tracked workflows, saving 65% of the time on submission and corrections.

🤝
Cut design-to-dev handoff friction by 50%
🧩
Scaled a design system from 0

🧩
Scaled a design system from 0

Replaced a style guide in Doc with a design system, reducing back-and-forth communication on specs and visual details by 50%.

Replaced a style guide in Doc with a design system, reducing back-and-forth communication on specs and visual details by 50%.

🏆
Won vendor status & the first fund
🌐
Designed for national-scale data

🌐
Designed for national-scale data

Designed a clean, highly regulated-grade UI that earned DNV's trust, leading to vendor status and the company's first paying client.

Designed a clean, highly regulated-grade UI that earned DNV's trust, leading to vendor status and the company's first paying client.

01 Overview

01 Overview

Contributions

Built parallel systems for DNV and healthcare organizations with 300+ screens & one design system

Built parallel systems for DNV and healthcare organizations with 300+ screens & one design system

DNV Healthcare

Healthcare Organizations

02 Understand

02 Understand

The problem

Dealing with complex accreditation requirements takes a lot of manpower, and it often turns into a confusing and time-consuming process.

Dealing with complex accreditation requirements takes a lot of manpower, and it often turns into a confusing and time-consuming process.

The information was scattered across email and systems, increasing the extra workload and confusion for DNV and healthcare organizations.

The information was scattered across email and systems, increasing the extra workload and confusion for DNV and healthcare organizations.

The goals

Transform legacy healthcare accreditation workflows into scalable digital systems for DNV and healthcare institutions.

Transform legacy healthcare accreditation workflows into scalable digital systems for DNV and healthcare institutions.

03 Result

03 Result

Outcomes

2 systems were designed to facilitate and digitalize the accreditation application and modification process.

2 systems were designed to facilitate and digitalize the accreditation application and modification process.
Analytics and Benchmarking
Analytics and Benchmarking

Visualize your data to enhance quality, reduce risks, and drive better outcomes.

Central Document Repository

Store and manage all certification-related documents with ease for improved access and organization.

Entity Search

An accreditation portal powered by data from all 1000+ USA networks, 6000+ hospitals, and 6000+ ASCs.

Central Document Repository

Store and manage all certification-related documents with ease for improved access and organization.

Accreditation Lifecycle management
Accreditation Lifecycle management

In our closed loop and scalable architecture, we can handle everything from initial outreach to existing client management.

Entity Search

An accreditation portal powered by data from all 1000+ USA networks, 6000+ hospitals, and 6000+ ASCs.

Results

Improved user experience for healthcare institutions and streamlined the workload for DNV staff.

Improved user experience for healthcare institutions and streamlined the workload for DNV staff.

Let’s take a step back and look at how I got here!

Let’s take a step back and look at how I got here!

⏪

⏪

04 Challenges & Solutions

04 Challenges & Solutions

Design System

Design System

Challenge 1

When I first joined the company, they only had a design guideline written in a doc

Solution 1

I built and maintained the design system, which serves 300+ screens to make a cohesive visual.

Lack of Human Resource

Lack of Human Resource

Challenge 2

At first, since there was no QA team, the design quality wasn’t consistent.

Solution 2

I took the initiative to review the outcomes and created a fix checklist for developers.

Unclear Direction

Unclear Direction

Challenge 3

There were times when the PM and I weren’t clear on which direction was better

Solution 3

I conducted competitive research, then discussed it with the PM to figure out the best decision.

05 Iteration

05 Iteration

Iteration 1

Making the document repository feel more familiar and intuitive.

Making the document repository feel more familiar and intuitive.

Before

❌ Recent Documents took over the page

Recent Documents drew the most attention but wasn't the main task.

❌ Two navigation paths made confusion

With tabs on top and a sidebar, users had to guess where a file lived.

After

✅ Scaled down Recent Documents

Recent Documents became a compact list that shows clear details without crowding the page.

✅ Consolidated 2 nav bars into 1

With tabs on top and a sidebar, users had to guess where a file lived.

Iteration 2

Keeping the list for scanning, the details for doing.

Keeping the list for scanning, the details for doing.

Before

❌ Finding cards tried to do everything

File preview, upload, and assign all appeared at once.

❌ File details buried what needed attention

Users read through them just to find urgent findings.

After

✅ Finding cards became a triage view

Just the finding, its status, and the due date.

✅ Upload moved into the detail view

View the notification with less distraction.

Iteration 3

Giving the policy page a status overview and live updates.

Giving the policy page a status overview and live updates.

Before

❌ The page opened straight into a list

Users read through items just to count what needed attention.

❌ Regulation updates lived elsewhere

Users left the page to find out what triggered a change.

After

✅ A summary now leads the page

Three numbers show compliance status at a glance.

✅ Regulation updates now sit beside the list

New updates are visible without leaving the page

✅ The list moved below the summary

The page now reads from overview to detail.

06 Outcome

06 Outcome

Impact

We won a key project from DNV, gained their trust for future work, and as a result, the company secured funding to grow the team.

We won a key project from DNV, gained their trust for future work, and as a result, the company secured funding to grow the team.

Retrospective

Beyond pixel polish, I had to ask: Will this design help the startup survive?

Beyond pixel polish, I had to ask: Will this design help the startup survive?
🤝
Thinking like a strategist, not just a designer

🤝
Thinking like a strategist, not just a designer

As a first-time product design lead, I needed to think long-term: Will this scale? Is this profitable? Can new designers follow this system and build with consistency?

As a first-time product design lead, I needed to think long-term: Will this scale? Is this profitable? Can new designers follow this system and build with consistency?

⚙️
After building a first design system?

⚙️
After building a first design system?

I created a design system that scaled across 300+ screens without sacrificing clarity or consistency. While keeping things cohesive, I never took shortcuts. Whenever a new use case emerged, I introduced new components instead of forcing mismatched patterns.

I created a design system that scaled across 300+ screens without sacrificing clarity or consistency. While keeping things cohesive, I never took shortcuts. Whenever a new use case emerged, I introduced new components instead of forcing mismatched patterns.

Let’s get in touch!

myra.chen960193@gmail.com

Copyright 2026 by Myra Chen

Let’s get in touch!

myra.chen960193@gmail.com

Copyright 2026 by Myra Chen

Let’s get in touch!

myra.chen960193@gmail.com

Copyright 2026 by Myra Chen